Mercure Rayong Lomtalay Villas & Resort - Luxury hotel - Frequently Asked Questions

Welcome to Mercure Rayong Lomtalay Villas & Resort. If you have any questions regarding your stay, feel free to browse our list of selected frequently asked questions about the resort.

However, if you have any inquiries beyond the list, our knowledgeable team is here to ensure every detail of your stay is seamless and enjoyable. Before you arrive, you can contact us via:

Email:  HB2E7@accor.com
Tel: +6638648999

Frequently Asked Questions – Mercure Rayong Lomtalay Villas & Resort

Q: Does the resort allow pets?

A: The resort has a dedicated Pet Policy page outlining rules for traveling with pets. Check the “Pet Policy”

Q: Do any rooms come with a private pool?

A: Yes, the Ocean Wing offers a Superior Suite Twin Plunge Pool and an Executive Suite Ocean View Plunge Pool, and the Garden Wing has a Superior Double Pool Access room with a balcony.

Q: What are the check-in and check-out times?

A: Check-in is at 3:00 pm, and check-out is at 12:00 pm

Q: Are pets welcome, and is there a special pet package?

A: Yes, the resort offers a Pet Journey package and is pet-friendly with no weight limit on pets, making it easy to bring your pet along for the stay.

Q: Is the shuttle service free for hotel guests?

A: Yes, the shuttle service is complimentary for all in-house guests of Mercure Rayong Lomtalay Villas & Resort. Availability may vary depending on the schedule.

Q: Is early check-in or late check-out subject to availability?

A: Yes, both early check-in and late check-out are strictly subject to availability.

Q: Does the resort support different wedding traditions and styles?

A: Yes, packages are available for Thai traditional weddings, Western-style ceremonies, and Indian wedding traditions, so couples can choose a format that fits their cultural or personal preferences.

Q: How many total dining and bar venues does the resort have?

A: Ecume Bistro, KOH 17 Rooftop Bar & Dining, Sweet Trails, Sal Ocean Front, Tides Pool Bar, Bai Tong

Q: Is there a happy hour or drink deal at the bars?

A: Happy Hour: Runs from 14:00 to 18:00 daily at Sal Ocean Front and Tides Pool Bar.

Q: What if my travel plans might change after booking?

A: Choose the Fully Flexible Rate; it lets you modify or cancel your booking at no charge, as late as 1 day before arrival.

Q: Where can I see all current special offers?​

A: We invite you to visit our ” Special Offers ” page on our official website to view the latest promotions, including Advance Saver and long-stay deals 

Q: How can I link my ALL – Accor Live Limitless membership?​

A: You can provide your loyalty membership details during the booking process on our website or present your digital card at the front desk during check-in to ensure you earn points and receive your status benefits.

Q: Are there any nature attractions near the resort?

A: There are many attractions near the resort, from scenic beaches to local cultural and nature experiences. Guests can explore more recommendations in our guide to things to do in Rayong.

Q: What activities are available at the kids club?

A: The Nino Kids Club offers a variety of engaging activities such as arts & crafts, PlayStation gaming, mini soccer, football, water scooter, and interactive play zones with toys and puzzles to inspire creativity and learning.