Mercure Rayong Lomtalay Villas & Resort - Luxury hotel - Pet Policy

Thank you for considering Mercure Rayong Lomtalay Villas & Resort as your destination for you and your furry friend. To ensure a comfortable stay for all our guests, we have established the following pet policy:

Pet Fee: An initial non-refundable pet fee of THB 750 NET per night stay per room will be charged for pets weighing under 15 kilos. For pets over 30 kilos, the fee will be THB 1,250 per night stay per room. Please note that only Executive Room and Deluxe Villa can accommodate pets. Maximum of 2 pets are allowed per room.

Certification/Vaccination Passport: We require all guests who bring their pets to present certification/vaccination passport to ensure the safety and health of all our guests.

Responsibility of Pet Behavior: By signing our Pet Policy form upon check-in, you confirm that you are personally responsible for the behavior of your pet during your stay at Mercure Rayong.

Damage and Soiling: You agree to accept full responsibility for any damage and/or soiling caused by your pet during your stay. You understand that the cost of repair or additional cleaning requirements (including labor) will be charged accordingly.

Unattended Pets: Your pet is not to be left unattended in your hotel room at any time. Your pet must be kept on a leash at all times in the interior public area and the exterior grounds of the hotel property. Unattended pets may be removed from the property without liability on the part of the hotel. The guest will assume any costs for such removal.

Dining Area: Pets are not allowed in the dining area.

Noisy or Disturbing Pet: If your pet disturbs other guests, the hotel will have no other choice but to refuse to continue accommodation for your pet. If the hotel management receives complaints, alternative arrangements must be made for the pet. Kindly note that the pet fee will not be refunded once the pet has been in the guest room.

Guide Pet or Service Animal: Customers accompanied by a guide pet or service animal are responsible for maintaining care and control of the animal at all times. The company will not accept responsibility for a guide pet/service animal’s care. It is the owner’s responsibility to arrange for such care.

Picking up after Pets: City laws require pet owners to pick up after their pets on hotel property as well as all public areas. Please remember, “They PooP!, You Scoop!”

Indemnification: By bringing your pet to our facilities, you are agreeing to the hotel’s pet policies and indemnify the hotel for any injuries, damage, or loss of revenue caused by your pet. As the pet’s owner, you are responsible for any liability arising from your pet’s actions.

We appreciate your cooperation with our pet policy and hope that you and your pet have a pleasant stay at Mercure Rayong Lomtalay Villas & Resort.